Catholic Diocese of Dallas

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DallasCatholic.org Emails Frequently Asked Questions

 


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What are DallasCatholic.org emails?

Each employee of the diocese will be receiving a new @dallascatholic.org email - all paid diocesan employees will have an email from the diocese. These emails will be the primary channel of communications between Bishop Farrell and the Pastoral Center staff and the parish and school employees.

What communication challenges have we faced at the diocese?

  • When each pastoral center department sent emails to their own mailing lists, parish priests and staff received too many emails from Pastoral Center
  • Bishop Farrell had no way to broadcast important information to all employees of the diocese
  • People had difficulty finding parish staff who had transferred from one parish to another
  • Some parish staff were not forwarding PC News and other important messages from the diocese to ministry leaders and other parish employees

 

How does the new system solve these problems?

  • Communications from the Pastoral Center are sent only once a week containing bulletins from all departments
  • Bishop Farrell now has a way to send an email blast to every employee in the diocese when he needs to do so
  • Email stays with the employee, no matter where he or she works in the diocese
  • Each employee is sent their own correspondence, removing the work for staff of forwarding the emails to them

 

What kind of emails can employees expect to receive?

  • Pastoral Center News – Bulletins and announcements from all departments in the diocese (Every Thursday afternoon)
  • Notes from the Bishop – If Bishop Farrell needs to send out timely news to all employees of the diocese (As needed)
  • Emergency notifications - Weather closings, policy issues, topical news, etc. (As needed)

 

How will employees view emails to their new email address from the diocese?

Employees may log into the Network Solutions account directly. However, we highly encourage people to forward their emails to an address that they use frequently, such as their work or personal email.

When will employees begin receiving emails to their new email address?

The new email system will launch on Monday, July 1st. It is the responsibility of each business manager to distribute the information about these new emails to all employees by this date.

What should be done if an employee has been assigned an email and the business manager does not feel like they need one?

As the business manager has the responsibility of distributing the emails to employees, it is up to him or her to make decisions about which employees receive access to these email addresses. For example, it may be determined that a part-time custodian who does not access a computer during their work hours may not need access to this email address.

However, please keep in mind that this channel of communication is not only for distribution of PC News, but also for messages directly from Bishop Kevin J. Farrell to every employee in the diocese, information about emergency situations distributed by the Office of Risk Management, or other scenarios which may involve important timely information.

How will new employees be notified of their new email?

The business manager has the responsibility of distributing the emails to employees. The new email addresses that are created will be emailed directly to the business managers of the hiring parish, school or entity.

When can employees expect to receive their @dallascatholic.org  email account?

Emails will be created once a month from payroll records for new employees. Employees will be given a letter about their diocesan email with their new hire packet. They should receive their new email within approximately 30 days of their hire date.

What happens when an employee transfers within the diocese?

The employee would be in charge of making sure that the email is forwarded to the correct email address.

For example, if the employee originally forwarded the email to his personal gmail account, there would be no need to change the forwarder. However, if the employee forwarded this email to their work email (i.e. newemployee@allsaintsdallas.org), they would be responsible for making sure that the email was forwarded correctly.

How do I remove access to a @dallascatholic.org email for a terminated employee?

Terminated employees will be removed from the email system once the employee is listed as Terminated in the PayChoice system. Therefore, it is critical that business managers change the status update of all terminated employees in the PayChoice system as soon as possible after termination.

How do I change the password to my new @dallascatholic.org email?

  1. Connect to the internet and open the browser, i.e. Internet Explorer
  2. Type in the address: http://mail.dallascatholic.org and press enter (NOTE - Do not type "www" in the address)
  3. This will take you to the Network Solutions page and the email login for dallascatholic.org
  4. Type in your email name and your temporary password
  5. Left click on: Login>>
  6. The screen will open to Network Solutions Webmail
  7. On the left side of the screen click on Configuration
  8. On Option screen, click on Password (Your password must be between 3-16 characters, have one number and one special character)
  9. Type in new password
  10. Re-enter new password
  11. Click on Save

 

How do I forward my new @dallascatholic.org email to an alternate email address, such as my personal or work email?

  1. Connect to the internet and open the browser, i.e. Internet Explorer
  2. Type in the address: http://mail.dallascatholic.org and press enter (NOTE - Do not type "www" in the address)
  3. This will take you to the Network Solutions page and the email login for dallascatholic.org
  4. Type in your email name and your temporary password
  5. Left click on: Login>>
  6. The screen will open to Network Solutions Webmail
  7. On the left side of the screen click on Configuration
  8. On Option screen, click on Forward My Mail
  9. Type your alternate email address here (i.e. JohnDoe@hotmail.com )
  10. Select the Enable Forwarder box (Note: If you select “Keep a copy of each forwarded message”, you will not receive emails once your box reaches 1GB of mail. Only select this box if you are willing to archive and clean the box out periodically.)
  11. Click on Save

 

I clicked on "Forward my email" and got an error message. What can I do?

This is a bug that has cropped up recently on certain browsers. Network Solutions is aware of the issue and is working on a solution. However, a workaround for this is to right click on the "Forward my email" and click "Open". That will take you to the "Forward my emai" page. Then follow steps 9-11 above. 

I need to reset my password, is this something I can do on my own?

No, you will need to contact the Pastoral Center to reset your password. It can take up to four (4) hours for the password to be reset.

Who do I contact if I am having issues with logging in, or if I need to reset my password?

Should you have any questions or need assistance please call Dora Lopez 214-379-2800 or Maria Carrillo at the Pastoral Center 214-379-2876 or via email: or .