Job Opportunity Details

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Job Details

Family Service Sales Counselor

Posted: 7/7/2021

Hiring Location: Calvary Hill Funeral Home and Cemetery - Cemetery Positions (Diocesan-owned)
Address: 3235 Lombardy Ln, Dallas, TX 75220 (Map)

Job Type: Full Time
Hours: Mon-Sun Various Shifts
Weekends/OT Required: Often
Education Required: HS Diploma
Catholic Required: No
Bilingual Required: Preferred

Job Description

Calvary Hill Cemetery is one of four cemeteries operated by the Catholic Diocese of Dallas.

Accountable for serving clients by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor provides exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Lead Generation
-Proactively seeks prospective clients for a minimum of 1-2 hours each day
-Obtains referrals from families served by the location
-Networks and builds community and civic relationships
-Conducts presentations for current and prospective clients
-Maintains and tracks activity levels to ensure productivity

Build Relationships with Families
-Responds to client inquiries in a timely, respectful, sensitive and professional manner
-Connects with clients through listening, honest communication and genuine concern
-Develops an understanding of each client's unique needs and offers valuable solutions
-Stays in touch with families to ensure satisfaction
-Prepares for all appointments and performs all procedures with professionalism and attention to detail
-Follows through on all customer problems and requests
-Gains referrals by building trustworthy relationships with clients and educating them on the benefits of pre-planning

-Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
-Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
-Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
-Shares family concerns with rest of the SCI team

Job Requirements


-High school diploma or equivalent
-1-2 years of College or an equivalent of education and experience

-1-2 years of customer service or sales industry experience preferred

-Current state/province issued driver’s license with an acceptable driving record
-Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities
-Must be able to pass the Company’s internal presentation certification within thirty days of hire
-Ability to work a number of evenings and/or weekends every month
-Ability to drive frequently
-Ability to obtain and maintain an insurance license if required by state/province
-Flexible hours but, at times must have the ability to work up to 12 hours in a day
-Ability to treat others with empathy and respect
-Knowledge of computers and some software
-Customer service skills

Hiring Contact

Name and Title: Isabel Reyes - Market Sales Manager
Phone: 469-865-3037

How to submit resume: Drop-off at location, Email

Approved - Yes